Nintendo Tech Support Says: Just Hit it Really Hard
Dec. 30Wired's GeekDad has blogged up today with a story that is, in its own way, absolutely amazing. Faced with a malfunctioning Wii remote, the Dad tried everything he could to get it working before trying to call tech support. There he got a piece of advice that's like something out of a sitcom.
So, I exhausted all the options for getting a remote to work given on the Nintendo support site and called (with gritted teeth) the customer service line...two days after Christmas. I expected the worst.
I was surprised. A very pleasant lady took my call within one minute of getting through the push-button maze to get to Wii Remote troubleshooting.
I explained what the problem was and what I had tried. She then asked me to check one more thing - the Wii Sensor - which checked out. Then the conversation went something like this:
Friendly Nintendo Help Desk Lady: "Okay - I want you to take the remote, button side down and smack it into the palm of your hand two or three times."
According to GeekDad, this actually worked, too. Something to keep in mind if your Wiimote is on the fritz, I suppose.
Comments
"Smack the remote on the palm of your hand" is the new "blow into the cartridge."
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